Client Problem:

A large tech company was struggling with inconsistent billing practices, leading to unbilled work and significant revenue loss. The finance team estimated that up to $300,000 in billable hours might have been missed in the previous fiscal year.

Varon Consulting Solution/Action:
Overhauled the billing and invoicing system by

1. Working a process with the team to identify inefficiencies and gaps 
2. Addressing those gaps and creating policies and guardrails to stop the losses
3. Creating a Standard Operating Procedure (SOP)
4. Communicating to all stakeholders and users of the system and process
5. Creating trainings and change management program
6. Putting a system of checks and balances into place to mitigate future potential issues

Results:

Crisp and clear processes were developed and implemented

Recovered $200,000 in previously unbilled work within the first quarter

Reduced billing errors by 95%

Empowered the team with resources to bill correctly