Client Problem: 

Challenges with knowledge retention and dissemination led to long onboarding times and high internal support ticket volumes.

Varon Consulting Solution/Action: 

Revolutionized the company’s approach to knowledge management:

1. Created a comprehensive, easily searchable SOP library
2. Developed a wiki-style knowledge base for common issues and best practices
3. Implemented a mentoring program to facilitate knowledge transfer

Results:

• Reduced onboarding time for new hires by 60%
• Decreased internal support tickets by 30%
• New hires knew answers, or at a minimum had a contact or resource to get answers
• Fostered a culture of continuous learning and self-service, with 90% of staff regularly contributing to or using the knowledge base